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Nous vous remercions d'avoir acheté notre caméra de sécurité intelligente pour la maison. Ce guide vous guidera tout au long de la configuration et du fonctionnement de votre nouvel appareil pour vous permettre de tirer le meilleur parti de ses fonctionnalités.
【Vidéo 2K claire comme du cristal et vision nocturne en couleur】- La caméra d'intérieur Wi-Fi Jennov 3MP/2K offre une vidéo et un enregistrement de haute qualité avec une plage de rotation horizontale de 355° et verticale de 90°, garantissant que chaque coin de votre maison est couvert. La vision nocturne couleur avancée de la caméra d'intérieur vous permet de surveiller clairement votre bébé ou votre animal de compagnie même dans des conditions de faible luminosité.
【Détection de mouvement et suivi automatique】- Lorsque la détection de mouvement est activée, les objets en mouvement autour de votre bébé/chien seront détectés par les caméras de sécurité à domicile avec le dernier algorithme artificiel intelligent, et un avertissement sera immédiatement envoyé sur votre téléphone. Lorsque la fonction de suivi automatique est activée, la tête de la caméra de sécurité intérieure tourne avec l'animal/bébé en mouvement afin que l'animal/bébé en mouvement puisse être suivi avec la plus grande précision.
【Tow-Way Talk & Compatible avec Alexa】- La caméra de sécurité Wi-Fi avec technologie de suppression du bruit maintient les deux extrémités de l'appel claires, afin que vous puissiez rester en contact avec votre bébé ou vos animaux de compagnie où que vous soyez. De plus, cette caméra pour animaux de compagnie est compatible avec Alexa, ce qui peut vous aider à voir n'importe où dans votre belle maison.
【Reconnaissance IA et WiFi 2,4 GHz】- Cette caméra d'intérieur pour la sécurité à domicile dispose d'une reconnaissance IA intelligente avancée, elle peut clairement suivre et reconnaître les personnes, les animaux domestiques et les véhicules. Grâce à la technologie Wi-Fi 2,4 GHz, nos caméras de surveillance et de sécurité sont compatibles avec la plupart des réseaux domestiques. (Le Wi-Fi 5 GHz n'est pas pris en charge).
【Enregistrement 24h/24 et 7j/7 sur SD/stockage cloud et partage multi-utilisateurs】 - Les caméras de sécurité domestiques Jennov disposent d'options avancées de stockage vidéo cryptées au choix : microSD (jusqu'à 128 Go, non incluses) ou stockage cloud pour protéger vos données pour un enregistrement continu 24h/24 et 7j/7. Notre caméra d'intérieur pour animaux de compagnie avec application pour téléphone permet à différents utilisateurs de regarder en même temps et de partager de doux moments avec eux, ou vous pouvez visualiser plusieurs caméras domestiques à l'intérieur sur un seul compte.
I had an issue with two cameras, they went offline. I contacted Customer Support and they quickly provided me with instructions to update the firmware. Cameras operate great. Thank You
Jim
this camera is not a long term use it takes only weeks of use
We apologize for the inconvenience you've experienced with the camera not being suitable for long-term use and only working properly for a few weeks. This is definitely not the kind of performance we expect from our products.
There could be several reasons for this. It might be due to a manufacturing defect that wasn't initially apparent. We will look into this matter further to see if there are any known issues with this particular batch of cameras.
In the meantime, we'd like to offer you some possible troubleshooting steps. Firstly, check if the camera has been exposed to any extreme conditions such as excessive heat, humidity, or physical damage that could have affected its lifespan. Also, ensure that it has been updated with the latest firmware, as sometimes software glitches can cause premature degradation of performance.
If these steps don't resolve the issue, we will be more than happy to explore other options for you, such as a replacement or a refund, depending on your preference and the specific circumstances.
We value your feedback and are committed to ensuring your satisfaction with our products.
We purchased 3 cameras in June 2024. They worked great until a few days ago (Oct). All cameras disconnected from WiFi at the same time. Okay, not an issue. However, they do not reconnect to the WiFi again. Tested all methods for WiFi connect in the app (Soft-AP, QR code, Bluetooth, manual setup), none worked. I reset camera, removed device from app to add again, reset router and tried all again... nothing. No WiFi connection established. They seem broken to me the way they act during the setup process. Well, they were cheap....
We are sorry to hear that you have encountered such issues with the cameras you purchased in June 2024. This situation is indeed frustrating.
First of all, please make sure that your router's settings have not changed in any way that could prevent the cameras from reconnecting. Sometimes, router firmware updates or changes in security settings can cause such problems.
Regarding the fact that you have tried all the connection methods within the app without success, it might be possible that there is a compatibility issue that has emerged recently. We are currently looking into similar reports from other users to determine if there is a common cause.
Even though the cameras may have been relatively inexpensive, we still take the quality and functionality of our products seriously. We will do our best to assist you in resolving this problem. We suggest that you try using another device, such as a mobile hotspot, to see if the cameras can connect to it. This will help us determine if the issue lies with your home router or the cameras themselves.
Thank you for bringing this to our attention, and we will keep you updated on our findings.
Worked well for a few months. Then all of a sudden the cameras disconnected from the internet. And no matter how much I try to reconnect them, they just won't reconnect. Says my password is incorrect. Which it isn't. I tried everything. All my other devices are connected with no problems. Disappointed.
We are truly sorry to hear that you're experiencing such difficulties with your Jennov P37 2K Indoor WiFi Security Camera. It's disappointing when a product that has been working well for a few months suddenly encounters issues like this.
The fact that the cameras have disconnected from the internet and won't reconnect despite your numerous attempts, even with the correct password, is indeed concerning. We understand that all your other devices are connecting without problems, which indicates that the issue might be specific to the camera's WiFi connection functionality.
Our technical team will immediately look into this matter. We'll investigate possible causes such as a software glitch in the camera's WiFi module, interference from other devices, or perhaps an issue with the way the camera is configured to connect to your network.
In the meantime, we recommend that you try a few additional troubleshooting steps if you haven't already. You could try restarting your router and the camera itself to see if that helps. Also, double-check the WiFi settings on the camera to ensure everything is entered correctly, including the password (even though you're certain it's correct).
We apologize for the inconvenience this has caused you. We are committed to resolving this issue as quickly as possible so that you can continue to use your camera without any disruptions. Thank you for bringing this problem to our attention, and we hope to have it sorted out for you soon.
So happy I bought this camera I believe the quality of view is great and also very easy to install camera works properly and is does not lag will be ordering more in the future.
