Jennov P37 2K 屋内 WiFi セキュリティ カメラ - カラー ナイト、モーション & AI 認識、双方向通話

We apologize for the inconvenience you've experienced with the camera not being suitable for long-term use and only working properly for a few weeks. This is definitely not the kind of performance we expect from our products.
There could be several reasons for this. It might be due to a manufacturing defect that wasn't initially apparent. We will look into this matter further to see if there are any known issues with this particular batch of cameras.
In the meantime, we'd like to offer you some possible troubleshooting steps. Firstly, check if the camera has been exposed to any extreme conditions such as excessive heat, humidity, or physical damage that could have affected its lifespan. Also, ensure that it has been updated with the latest firmware, as sometimes software glitches can cause premature degradation of performance.
If these steps don't resolve the issue, we will be more than happy to explore other options for you, such as a replacement or a refund, depending on your preference and the specific circumstances.
We value your feedback and are committed to ensuring your satisfaction with our products.

We are sorry to hear that you have encountered such issues with the cameras you purchased in June 2024. This situation is indeed frustrating.
First of all, please make sure that your router's settings have not changed in any way that could prevent the cameras from reconnecting. Sometimes, router firmware updates or changes in security settings can cause such problems.
Regarding the fact that you have tried all the connection methods within the app without success, it might be possible that there is a compatibility issue that has emerged recently. We are currently looking into similar reports from other users to determine if there is a common cause.
Even though the cameras may have been relatively inexpensive, we still take the quality and functionality of our products seriously. We will do our best to assist you in resolving this problem. We suggest that you try using another device, such as a mobile hotspot, to see if the cameras can connect to it. This will help us determine if the issue lies with your home router or the cameras themselves.
Thank you for bringing this to our attention, and we will keep you updated on our findings.

We are truly sorry to hear that you're experiencing such difficulties with your Jennov P37 2K Indoor WiFi Security Camera. It's disappointing when a product that has been working well for a few months suddenly encounters issues like this.
The fact that the cameras have disconnected from the internet and won't reconnect despite your numerous attempts, even with the correct password, is indeed concerning. We understand that all your other devices are connecting without problems, which indicates that the issue might be specific to the camera's WiFi connection functionality.
Our technical team will immediately look into this matter. We'll investigate possible causes such as a software glitch in the camera's WiFi module, interference from other devices, or perhaps an issue with the way the camera is configured to connect to your network.
In the meantime, we recommend that you try a few additional troubleshooting steps if you haven't already. You could try restarting your router and the camera itself to see if that helps. Also, double-check the WiFi settings on the camera to ensure everything is entered correctly, including the password (even though you're certain it's correct).
We apologize for the inconvenience this has caused you. We are committed to resolving this issue as quickly as possible so that you can continue to use your camera without any disruptions. Thank you for bringing this problem to our attention, and we hope to have it sorted out for you soon.