Refund & Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@jennov.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@jennov.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Blogs

What Security Camera Has the Longest Range?
When it comes to securing a large property or outdoor area, one key factor to consider is the range of your security cameras. Whether you need to monitor expansive land, long driveways, or multiple entry points, choosing the right camera with the longest range is essential. In this guide, we'll explore different types of security cameras and highlight some of the top models known for their impressive range.
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Which Security Camera is Best for Home? - Jennov
When it comes to protecting your home, investing in the right security camera is a crucial step. With so many options available, it can be overwhelming to decide which one best suits your needs. Factors such as your budget, the size of your home, and the level of surveillance you require will play a role in your decision. In this article, we will explore key features and recommendations for selecting the best security camera for your home.
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Troubleshooting Guide: Why Is My Security Camera Offline on My Phone - Jennov
Are you feeling frustrated because your security camera is offline on your phone? Don't worry, you're not alone. Many people encounter this issue and it can be quite perplexing. However, there are a few common reasons why this might be happening and luckily, there's a troubleshooting guide to help you resolve the problem. 
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The Evolution of Surveillance: Unveiling the Birth of Security Cameras - Jennov
Step back in time and imagine a world without security cameras. It's difficult to fathom how different our lives would be, not only in terms of safety but also in terms of privacy. The evolution of surveillance has been a fascinating journey, one that has revolutionized the way we protect our homes, businesses, and public spaces.
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How to Retrieve and Save Video from Your Security Camera? - Jennov
Security cameras provide peace of mind by capturing video footage of key areas around homes or businesses. But how do you access, retrieve, and save this footage for later use? Below, we'll cover the essential steps to access video from your security camera, highlighting an example with a product from Jennov’s security camera lineup. Whether you’re using a network-based system, cloud storage, or an SD card setup, you’ll be able to securely and conveniently save video footage.
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Unveiling the Benefits of Poe Security Camera Systems - Jennov
Step into a world of enhanced security with Poe Security Camera Systems. From residential properties to commercial spaces, these cutting-edge surveillance solutions provide unbeatable protection and peace of mind. With the power of Poe technology, these camera systems offer numerous benefits that make them the go-to choice for businesses and homeowners alike.
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Capture the Scenic Beauty: Exploring the Best Wireless Exterior Camera Options - Jennov
The article introduces wireless outdoor cameras, including their advantages (easy installation, flexible location, strong connection), selection factors (image quality, field of view, etc.), popular products (Jennov, Arlo, Ring, Google Nest, etc.), features (high-definition, detection, night vision, etc.), installation and setup, usage tips, brand comparison, and customer reviews, providing a guide for selection.
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Unveiling the Truth: Are Security Cameras Always Monitored? - Jennov

Security cameras are important. People wonder if they're always watched. This article explores monitoring practices, distinguishes fact from fiction, examines influencing factors, helps owners make informed decisions, and reveals the truth behind these guardians and their role in safety.

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Keeping an Eye on Fluffy: The Best Indoor Cameras for Pet Parents - Jennov
Pet parents worry about their pets when away. Indoor cameras offer a solution by enabling remote monitoring. This article explores the best indoor cameras for pet owners, covering top brands and models, features, ease of use, and video quality. A comprehensive guide to help choose the perfect camera. Don't miss out on these cameras.
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Protect Your Home with the Best Wireless Security Cameras - Jennov
Home security is a top priority for any homeowner, and wireless security cameras offer a convenient and effective solution. With the advent of modern technology, these cameras have become more sophisticated, providing enhanced features that can help protect your home from unwanted intruders. 
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