電球型セキュリティカメラ 屋内用無線カメラ、360°対応の電球ソケット付きカメラ

Thank you for reaching out to us regarding the issue of our product not working with 5GHz. We understand your need to have it compatible with this frequency band.
Currently, our device is indeed designed to primarily work with 2.4GHz. This is due to certain technical limitations and considerations during the development process to ensure stable and reliable performance for the majority of users.
However, we are constantly working on improving and expanding the capabilities of our products. In the meantime, if you still wish to attempt to get it to work with 5GHz, here are a few suggestions you could try:
Check your router settings: Some routers allow you to create a guest network or a separate 2.4GHz and 5GHz network. Make sure you are connected to the 2.4GHz network when setting up the device initially. After the setup is complete, you can try to switch the device to the 5GHz network within the app (if available). But please note that this may not always work smoothly as it's not the standard configuration.
Update firmware: Ensure that both your device and your router have the latest firmware updates installed. Sometimes, updated firmware can bring about compatibility improvements.
Contact our support team: Our dedicated support team is always available to assist you further. They can guide you through more detailed troubleshooting steps and may have additional insights based on the specific model of your device and router.
We apologize for the inconvenience caused by this limitation. We value your feedback and will keep working to enhance the functionality of our products to meet your needs.