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Gracias por adquirir nuestra Cámara de Seguridad para Hogar Inteligente. Esta guía te guiará a través de la configuración y operación de tu nuevo dispositivo para asegurarte de obtener el máximo provecho de sus características.
【Vídeo 2K de Clase Cristal y Visión Nocturna a Color】- La cámara interior wifi de 3MP/2K de Jennov proporciona un vídeo y grabación de alta calidad con un rango de rotación horizontal de 355° y vertical de 90°, asegurando que se cubra cada esquina de tu hogar. La avanzada visión nocturna a color de la cámara interior te permite monitorear a tu bebé o mascota con claridad incluso en condiciones de poca luz.
【Detección de Movimiento y Seguimiento Automático】- Cuando la detección de movimiento está activada, los objetos en movimiento alrededor de tu bebé/perro serán detectados por las cámaras de seguridad para el hogar con el último algoritmo inteligente artificial, y se enviará una advertencia a tu teléfono de inmediato. Cuando la función de seguimiento automático está activada, la cámara de seguridad interior girará con la mascota/bebé en movimiento para que se pueda seguir con la máxima precisión a la mascota/bebé en movimiento.
【Conversación Bidireccional y Compatible con Alexa】- La cámara wifi de seguridad con tecnología de cancelación de ruido mantiene clara ambas extremidades de la llamada, por lo que puedes mantener el contacto con tu bebé o mascotas desde donde quieras estar. Además, esta cámara para mascotas es compatible con Alexa, lo que te puede ayudar a ver cualquier lugar de tu encantador hogar.
【Reconocimiento AI y WiFi de 2.4 GHz】- Esta cámara interior para seguridad doméstica cuenta con un avanzado reconocimiento inteligente AI, puede rastrear y reconocer claramente a personas, mascotas y vehículos. Al utilizar la tecnología Wi-Fi de 2.4 GHz, nuestras cámaras de vigilancia y seguridad son compatibles con la mayoría de las redes domésticas. (No se admite Wi-Fi de 5 GHz).
【Grabación las 24 horas del día, 7 días de la semana con Almacenamiento en SD/En la Nube y Compartición entre Múltiples Usuarios】 - Las cámaras de seguridad para el hogar de Jennov tienen opciones avanzadas de almacenamiento de vídeo cifrado para elegir: microSD (hasta 128GB, no incluido) o almacenamiento en la nube para proteger tus datos durante la grabación continua de 24 horas del día, 7 días de la semana. Nuestra cámara para mascotas interior con aplicación para teléfono permite que diferentes usuarios vean al mismo tiempo y compartan momentos dulces con ellos, o puedes visualizar múltiples cámaras domésticas en un solo cuenta.
Camera was awesome till it wasn’t. Disconnected from WiFi and won’t reconnect
Hi Heston,
Thank you for bringing this to our attention. We apologize for any inconvenience you have experienced with your Jennov P37 2K Indoor WiFi Security Camera. We understand how important it is to have a reliable camera for your security needs.
Please try resetting your camera and reconnecting it to your WiFi network. If the issue persists, please reach out to our customer support team for further assistance. We are here to help and ensure that your camera is working as it should.
Thank you for choosing Jennov and we hope to resolve this issue for you promptly.
Best,
Jennov Customer Support Team
I had an issue with two cameras, they went offline. I contacted Customer Support and they quickly provided me with instructions to update the firmware. Cameras operate great. Thank You
Jim
this camera is not a long term use it takes only weeks of use
We apologize for the inconvenience you've experienced with the camera not being suitable for long-term use and only working properly for a few weeks. This is definitely not the kind of performance we expect from our products.
There could be several reasons for this. It might be due to a manufacturing defect that wasn't initially apparent. We will look into this matter further to see if there are any known issues with this particular batch of cameras.
In the meantime, we'd like to offer you some possible troubleshooting steps. Firstly, check if the camera has been exposed to any extreme conditions such as excessive heat, humidity, or physical damage that could have affected its lifespan. Also, ensure that it has been updated with the latest firmware, as sometimes software glitches can cause premature degradation of performance.
If these steps don't resolve the issue, we will be more than happy to explore other options for you, such as a replacement or a refund, depending on your preference and the specific circumstances.
We value your feedback and are committed to ensuring your satisfaction with our products.
We purchased 3 cameras in June 2024. They worked great until a few days ago (Oct). All cameras disconnected from WiFi at the same time. Okay, not an issue. However, they do not reconnect to the WiFi again. Tested all methods for WiFi connect in the app (Soft-AP, QR code, Bluetooth, manual setup), none worked. I reset camera, removed device from app to add again, reset router and tried all again... nothing. No WiFi connection established. They seem broken to me the way they act during the setup process. Well, they were cheap....
We are sorry to hear that you have encountered such issues with the cameras you purchased in June 2024. This situation is indeed frustrating.
First of all, please make sure that your router's settings have not changed in any way that could prevent the cameras from reconnecting. Sometimes, router firmware updates or changes in security settings can cause such problems.
Regarding the fact that you have tried all the connection methods within the app without success, it might be possible that there is a compatibility issue that has emerged recently. We are currently looking into similar reports from other users to determine if there is a common cause.
Even though the cameras may have been relatively inexpensive, we still take the quality and functionality of our products seriously. We will do our best to assist you in resolving this problem. We suggest that you try using another device, such as a mobile hotspot, to see if the cameras can connect to it. This will help us determine if the issue lies with your home router or the cameras themselves.
Thank you for bringing this to our attention, and we will keep you updated on our findings.
Worked well for a few months. Then all of a sudden the cameras disconnected from the internet. And no matter how much I try to reconnect them, they just won't reconnect. Says my password is incorrect. Which it isn't. I tried everything. All my other devices are connected with no problems. Disappointed.
We are truly sorry to hear that you're experiencing such difficulties with your Jennov P37 2K Indoor WiFi Security Camera. It's disappointing when a product that has been working well for a few months suddenly encounters issues like this.
The fact that the cameras have disconnected from the internet and won't reconnect despite your numerous attempts, even with the correct password, is indeed concerning. We understand that all your other devices are connecting without problems, which indicates that the issue might be specific to the camera's WiFi connection functionality.
Our technical team will immediately look into this matter. We'll investigate possible causes such as a software glitch in the camera's WiFi module, interference from other devices, or perhaps an issue with the way the camera is configured to connect to your network.
In the meantime, we recommend that you try a few additional troubleshooting steps if you haven't already. You could try restarting your router and the camera itself to see if that helps. Also, double-check the WiFi settings on the camera to ensure everything is entered correctly, including the password (even though you're certain it's correct).
We apologize for the inconvenience this has caused you. We are committed to resolving this issue as quickly as possible so that you can continue to use your camera without any disruptions. Thank you for bringing this problem to our attention, and we hope to have it sorted out for you soon.
